Frequently asked questions
Have a question? Below are the answers to the ones we’re asked most often. If yours isn’t here, email Karen at info@mrstsboutique.co.uk and she’ll be happy to help.
Sizing & fit
I’m not sure which size to order. Can you help?
Yes, please ask! Sizing is the question we’re asked most, and the honest answer is that it depends on the brand and the piece. Karen knows every item in the shop, so email her at info@mrstsboutique.co.uk and she’ll tell you how it comes up. It helps if you tell her:
- the item you’re looking at
- the size you usually buy on the high street
- your bust, waist and hip measurements, if you have them
- your height
- how you like your clothes to fit, for example close-fitting or with room to layer
Karen will get back to you [within one working day].
What sizes do you stock?
Most of our collection runs from UK 8 to UK 26, but the sizes on offer vary by brand and style. Each product page shows the sizes available for that item. If your size isn’t listed, email Karen at info@mrstsboutique.co.uk. She may be able to order it in for you.
Why are some items in European sizes, or Small, Medium and Large?
We stock brands from across Europe, and each one uses its own sizing. Where an item uses European sizes, we show the UK equivalent next to it:
| European | UK |
|---|---|
| 36 | 8 |
| 38 | 10 |
| 40 | 12 |
| 42 | 14 |
| 44 | 16 |
| 46 | 18 |
Letter sizes (Small, Medium, Large and so on) show the UK sizes they cover on the product page, for example “Medium – UK 12–14”. Brands cut differently, so if you’re unsure, email Karen at info@mrstsboutique.co.uk.
What does “One Size” mean?
Many of our Italian pieces, including most of the Goose Island range, come in one size. They’re cut generously in soft, stretchy or draping fabrics, so one garment fits a range of sizes. Our Magic Pants, for example, fit from about UK 10 to UK 20.
The size range for each piece is in its product description. If it isn’t, or you’d like a second opinion, email Karen at info@mrstsboutique.co.uk with your usual size and she’ll give you an honest answer.
I’m between sizes. Should I go up or down?
That depends on the piece: a stretchy knit and a tailored jacket fit very differently. Rather than guessing, email Karen at info@mrstsboutique.co.uk and she’ll tell you which way to go for that item.
Do your clothes come up true to size?
Most do, but every brand cuts slightly differently, and some styles are designed to be relaxed or oversized. Where we know a piece runs large, small or roomy, we say so in the product description. If it doesn’t say, Karen will be happy to tell you. Email her at info@mrstsboutique.co.uk.
Can you give me the measurements of a garment?
Yes. Email Karen at info@mrstsboutique.co.uk with the item and size, and she’ll measure it for you (for example the length, the width across the bust, or the inside leg). Some product descriptions already list approximate measurements.
How do I measure myself?
Use a soft tape measure and keep it level and snug, but not tight. Measure over light clothing or underwear.
- Bust: around the fullest part of your bust.
- Waist: around your natural waist, the narrowest part of your middle.
- Hips: around the fullest part of your hips and bottom.
- Inside leg: from the top of your inner thigh to the floor, without shoes.
Send these to Karen at info@mrstsboutique.co.uk with your usual size, and she can recommend the right fit.
What are Magic Pants?
Magic Pants are soft, very stretchy pull-on trousers with an elasticated waist and drawstring. They’re comfortable, flattering on lots of different shapes, and easy to dress up or down. Ours are made in Italy and come in one size, which fits from about UK 10 to UK 20.
What if something doesn’t fit?
Don’t worry. You can exchange it for a different size or return it. See Returns & exchanges below.
Orders & payment
Do I need an account to order?
[No. You can check out as a guest, or create an account to track your orders and save your details for next time.]
How can I pay?
[We accept Visa, Mastercard, PayPal, Apple Pay and Klarna.] All payments are processed securely, and we never see or store your card details.
Will I get an order confirmation?
Yes. We email you a confirmation as soon as your order is placed, and again when it’s on its way. If you can’t find it, check your junk or spam folder.
Can I change or cancel my order?
Email Karen at info@mrstsboutique.co.uk as soon as possible with your order number. If your order hasn’t been sent yet, she’ll do her best to change or cancel it.
An item I want is sold out. Will it come back?
Some pieces are limited and won’t be restocked, but it’s always worth asking. Email Karen at info@mrstsboutique.co.uk. She may be able to order it in, or she can let you know when it’s back.
Can I message you on WhatsApp?
Yes. Send us a message on WhatsApp on 07904 132710. We’re on WhatsApp Tuesday to Sunday, 11am–7pm. Message us any time and we’ll reply when we’re back.
Delivery
Where do you deliver?
[We currently deliver to UK addresses only.]
How much is delivery, and how long will it take?
[Standard delivery is £X and takes X–X working days. Delivery is free on orders over £X.] Orders are usually sent within [1–2 working days].
How will I know my order has been sent?
We’ll email you when your order is on its way[, with a tracking link where available].
My parcel hasn’t arrived. What should I do?
First check the tracking link, and check with neighbours or your safe place. If it still hasn’t turned up, email Karen at info@mrstsboutique.co.uk with your order number and she’ll look into it straight away.
Returns & exchanges
Can I return something?
Yes. You can return unworn items within [14] days of receiving them for a refund or exchange. Items must be unworn and unwashed, with the original tags still attached. [For hygiene reasons, socks can’t be returned unless they’re faulty.]
Full details are in our Refund and Returns Policy.
How do I return or exchange an item?
Email Karen at info@mrstsboutique.co.uk with your order number and the item you’d like to return or exchange. She’ll send you the return address and instructions. [Return postage is paid by the customer, unless the item is faulty.] We recommend using a tracked service.
Can I swap something for a different size?
Yes, as long as we have your new size in stock. Email Karen at info@mrstsboutique.co.uk first and she can put it aside for you.
When will I get my refund?
We’ll refund you within [5] working days of receiving your return, using your original payment method. Your bank may take a few more days to show it.
What if my item arrives faulty or damaged?
We’re sorry! Email Karen at info@mrstsboutique.co.uk with your order number and a photo of the problem, and she’ll arrange a replacement or a full refund, including postage.
Our clothes & care
How should I wash my clothes?
Always follow the care label inside the garment. As a general guide:
- Wash knitwear and wool by hand or on a cool wool cycle, and dry it flat. Hanging wet knitwear stretches it.
- Turn printed and embellished pieces inside out before washing.
- Don’t tumble dry, unless the label says you can.
If you’re unsure about a particular piece, email Karen at info@mrstsboutique.co.uk and she’ll check.
How often do you get new stock?
Do you sell gift vouchers?
[Not yet, but email Karen at info@mrstsboutique.co.uk and she can arrange one for you.]
Still need help?
Whether it’s sizing, styling or anything else, we’re always happy to help.